Frequently Asked Questions
How long does a watch take to build?
Depending on the individual's vision and the availability of most parts, a fully customized watch can take approximately one month from finalized design to a completed piece.
What types of custom watches do you offer?
We offer a wide range of build potentials and modifications, all built on Seiko NHxx movements, tailored to your preferences. Please feel free to contact us if your vision includes a different movement.
How do I care for my custom watch to ensure longevity?
Store your watch in a dry place with a stable temperature away from direct sunlight and magnets. Leaving near windows, vents and in the car can introduce moisture and temperature changes.
Have your watch serviced at least every ten years.
Never open the caseback of your watch.
What is the warranty on your custom watches?
We offer a one-year warranty covering manufacturing defects and workmanship on all our custom watches.
What payment methods do you accept for custom watch orders?
PayPal is our preferred method of transaction as it insures both the buyer and seller. However, we are willing to accept others means of P2P payments as well.
I'm new to this, where should I start?
To start getting ideas, you can head to the "Gallery" the "Web Store" or "Build Guide" pages for some examples.
You can also check out our Facebook Page
Wow, is my Dive watch really rated to go 200 meters under water!?
No.
The concept behind watch water depth ratings is based on the ability of a watch to withstand static pressure in a controlled laboratory environment. These ratings are not indicative of the actual depth a watch can be submerged in real-world conditions. Instead, they are a classification system that suggests suitable activities for the watch. For example, a watch rated for 30 meters is protected against accidental splashes, rain, and hand washing, but is not suitable for showering, swimming, or any water sports. The pressure from a faucet or a quick plunge into a pool can easily exceed this rating. Understanding these ratings is crucial for ensuring the watch remains a trusted companion for years to come, whether you’re washing your hands or snorkeling in the sea.